Privacy Policy
Privacy Policy
1. Introduction
This Privacy Policy explains how Professional Cleaning Restoration and Rehab Group LLC (“PCRRG,” “we,” “us,” or “our”) collects, uses, and protects your personal information. By accessing or using https://professionalcleaningrestorationandrehabgroup.com/ (the “Site”), you agree to the practices described in this Policy.
If you do not agree with this Policy, please discontinue use of the Site.
2. Information We Collect
2.1 Information You Provide
You may provide personal information when you:
- Request restoration or emergency services
- Submit a contact form
- Call, email, or message us
- Provide documents, photos, or project details
This may include your name, phone number, email, address, and details related to property damage.
2.2 Information Automatically Collected
We automatically collect certain data when you access the Site, including:
- IP address
- Browser and device information
- Pages viewed and time spent on the Site
- Referring website or search query
- Cookie and tracking data
2.3 Service-Related Information
When performing on-site services, we may collect:
- Moisture readings and inspection data
- Photos and videos documenting conditions
- Insurance information you provide
- Signed service authorizations or agreements
3. How We Use Your Information
We may use your information to:
- Provide restoration and cleanup services
- Prepare estimates and project documentation
- Communicate regarding appointments or updates
- Assist with insurance claims
- Improve the performance and functionality of our Site
- Respond to customer service inquiries
4. Legal Basis for Processing
When required by law, processing may be based on:
- Your consent
- Contract performance
- Legitimate business interests
- Legal obligations
5. How We Share Your Information
We do not sell your personal information. We may share data with:
- Insurance adjusters or related parties at your request
- Subcontractors assisting with specialized restoration tasks
- Service providers supporting our operations, such as invoicing, payment processing, or scheduling tools (for example, Square, whose privacy practices can be reviewed in their Privacy Policy).
- Legal authorities when required by law
6. Photos, Videos & Documentation
We document property conditions for accuracy, service records, and insurance compliance. This can include photos, videos, moisture logs, and notes.
- Documentation may be shared with you or your insurer.
- Identifiable photos are never publicly shared without permission.
7. Data Security
We implement reasonable safeguards to protect your information. However, no online transmission or storage system can be guaranteed 100% secure.
8. Data Retention
We retain personal information only as long as needed to provide services, meet legal obligations, resolve disputes, and maintain business records.
9. Your Rights
You may request to:
- Access information we have collected about you
- Update or correct your information
- Request deletion where legally permissible
- Opt out of optional communications
10. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their policies before providing information.
11. Children’s Privacy
We do not knowingly collect information from children under 13, and our Site is not directed to children under 13.
12. Changes to This Policy
We may update this Privacy Policy periodically. The “Last updated” date indicates the most recent revision. Your continued use of the Site constitutes acceptance of changes.
13. Contact Us
If you have questions about this Privacy Policy, contact us:
Professional Cleaning Restoration and Rehab Group LLC
Phone: 410-776-8292
Email: [email protected]
Website: https://professionalcleaningrestorationandrehabgroup.com/
This Privacy Policy is provided for general informational purposes and does not constitute legal advice. For legal guidance specific to your situation, please consult a licensed attorney.